Stronghold Packaging Privacy Policy
Privacy Policy
Stronghold Packaging respects the privacy of customers, prospects, vendors, website visitors and other individuals who interact with our business.
This Privacy Policy explains how Stronghold Packaging may collect, use, store, share and protect personal information received through our website, enquiry forms, telephone, email, WhatsApp Business and other business communication channels.
Stronghold Packaging is an independent proprietorship owned and operated by Utsav Upadhyay.
About Stronghold Packaging
Stronghold Packaging supplies packaging materials and related solutions for business and industrial requirements.
Our portfolio includes adhesive tapes, industrial strapping, stretch films and related packaging materials, tools and accessories.
Stronghold Packaging also owns and operates the focused product brands:
· Stronghold Tapes
· Endura Straps
Business: Stronghold Packaging
Business Type: Independent Proprietorship
Proprietor: Utsav Upadhyay
Office: 352-353, Vishala Empire, Naroda, Ahmedabad, Gujarat 382330, India
Website: https://www.strongholdpack.com/
Public / Sales Phone: +91 91045 49904
Information We May Collect
Depending on how you interact with Stronghold Packaging, we may collect information such as:
Contact Information
· Name
· Company name
· Job title or business role
· Email address
· Telephone number
· WhatsApp number
· Business address
· Billing address
· Delivery address.
Business Enquiry Information
· Product required
· Product specification
· Quantity
· Application
· Delivery location
· Expected purchase timing
· Commercial requirement
· Message or enquiry details
Customer & Transaction Information
Where you purchase from Stronghold Packaging, information may include:
· Customer or company details
· Billing information
· Shipping information
· Quotation details
· Purchase-order information
· Invoice information
· Payment status
· Delivery information
· Communication history
· Product or service history
Vendor & Supplier Information
For vendors and suppliers, we may process information such as:
· Company details
· Contact persons
· GST or statutory business information
· Product information
· Quotations
· Commercial terms
· Banking or payment information where required for legitimate transactions
· Communication and supply history
Website & Technical Information
When you visit our website, website systems and connected services may collect technical information such as:
· IP address
· Browser type
· Device information
· Pages visited
· Date and time of access
· Referring webpage or source
· Website interaction information
· Technical logs
· Cookie-related information where applicable
How We Receive Information
Personal and business information may be received when you:
· submit a website enquiry;
· use the Contact Us form;
· request a quotation;
· communicate through WhatsApp;
· call Stronghold Packaging;
· send an email;
· place or discuss an order;
· submit a support request;
· communicate as a vendor or supplier;
· interact with Stronghold Tapes;
· interact with Endura Straps;
· respond to a permitted business communication;
· communicate through another authorised business channel.
Information may also be received from publicly available business sources, referrals, business directories, industry sources, vendors, customers or other lawful business-information sources where relevant to a legitimate B2B activity.
How We Use Personal Information
Information may be used for purposes including:
· responding to enquiries;
· understanding product requirements;
· preparing quotations;
· processing orders;
· coordinating procurement;
· coordinating manufacturing or conversion requirements;
· arranging dispatch and delivery;
· communicating order status;
· customer support;
· vendor and supplier management;
· maintaining business records;
· accounting and statutory requirements;
· handling complaints or product claims;
· preventing duplicate or unwanted communication;
· maintaining marketing preferences;
· improving website and business processes;
· analysing customer and product requirements;
· protecting business systems from misuse;
· administering permitted WhatsApp, email and digital communications;
· fulfilling legal, regulatory or contractual obligations.
Stronghold Tapes
Stronghold Tapes is the adhesive-tape brand of Stronghold Packaging.
Information submitted through a Stronghold Tapes enquiry, WhatsApp communication or landing page may be processed by Stronghold Packaging for purposes such as:
· understanding adhesive-tape requirements;
· preparing quotations;
· responding to product enquiries;
· providing commercial information;
· maintaining customer communication;
· processing confirmed transactions.
Legal operator: Stronghold Packaging
Information associated with a WhatsApp interaction may include:
· telephone number;
· profile information made available through the service;
· message content;
· timestamps;
· message status information;
· enquiry information;
· related business records.
WhatsApp communication may include:
· business enquiries;
· product information;
· quotations;
· follow-ups;
· order discussions;
· document sharing;
· customer support;
· delivery coordination;
· permitted promotional communication.
Stronghold Packaging and its brands may use WhatsApp Business for legitimate business communications.
WhatsApp and Meta independently operate their platforms and may process information according to their own applicable privacy policies and terms.
WhatsApp Business
Authorised Digital & Channel Support
Stronghold Packaging and URUTVA Tradelink Private Limited are separate businesses.
Under written service and channel-management authorization from Stronghold Packaging, URUTVA Tradelink Private Limited provides defined support for activities including:
· website management;
· digital marketing;
· enquiry coordination;
· technology support;
· WhatsApp Business channel management.
Where necessary for these authorised activities, URUTVA may process or access information on behalf of Stronghold Packaging for the relevant business purpose.
Stronghold Packaging remains the owner and legal operator of Stronghold Tapes and Endura Straps.
Email Communications
Stronghold Packaging may use email for:
· responding to enquiries;
· quotations;
· order discussions;
· invoices or commercial documents;
· vendor communication;
· customer support;
· permitted B2B marketing;
· administrative communication.
Where a recipient requests that promotional email communication stop, Stronghold Packaging may retain limited information necessary to record and respect that preference.
Telephone & Business Contact
Customers, vendors and other business contacts may communicate with Stronghold Packaging by telephone.
Information voluntarily provided during telephone discussions may be recorded in business systems where required to:
· process an enquiry;
· prepare a quotation;
· maintain customer history;
· follow up on a requirement;
· process an order;
· manage a complaint or service request.
Website Enquiries & Forms
Information submitted through Stronghold Packaging website forms may be used to respond to the purpose for which the form was submitted.
Website forms may request information such as:
Cookies & Similar Technologies
The Stronghold Packaging website may use cookies and similar technologies required for website functionality, security, preferences, performance and enabled integrations.
Depending on the website configuration, these technologies may assist with:
· maintaining website functionality;
· remembering user preferences;
· understanding website usage;
· protecting website security;
· supporting integrated website services.
Browser settings may allow visitors to control or delete certain cookies.
Third-party services connected with the website may operate according to their own privacy policies.
When Information May Be Shared
Stronghold Packaging may share information where reasonably necessary with parties such as:
· authorised employees or personnel;
· URUTVA Tradelink Private Limited for authorised digital and channel-management activities;
· suppliers or manufacturers involved in fulfilling a customer requirement;
· transporters and logistics providers;
· technology and hosting providers;
· communication service providers;
· accounting or professional advisers;
· government or regulatory authorities where required;
· other parties necessary to complete an authorised business transaction.
Only information reasonably relevant to the applicable purpose should be shared.
Vendor & Supplier Coordination
Stronghold Packaging may source products or materials from different suppliers and manufacturers.
Where a customer requirement requires supplier coordination, limited information about the requirement may be shared with relevant vendors to obtain:
· pricing;
· availability;
· specifications;
· production information;
· delivery information;
Customer information unrelated to the vendor requirement need not be disclosed.
Logistics Information
Where Stronghold Packaging arranges or coordinates transportation, relevant information may be shared with logistics or transport providers.
This may include information such as:
· delivery company or customer name;
· delivery address;
· contact person;
· phone number;
· order or shipment information;
· instructions necessary to complete delivery.
Payment Information
Stronghold Packaging may process information required to record and reconcile business payments.
This may include:
· invoice details;
· payment amount;
· payment date;
· transaction reference;
· customer account information;
· bank transaction information necessary for reconciliation.
Where payment processing is handled by a bank, payment gateway or other financial service provider, that provider may independently process payment information according to its own applicable terms and privacy practices.
Communication Preferences
You may request that Stronghold Packaging stop promotional communication.
A request may relate to:
· a particular product;
· a particular brand;
· a particular communication channel;
· all promotional communication.
Stronghold Packaging may retain limited suppression information necessary to ensure that the communication preference continues to be respected.
A marketing opt-out does not necessarily prevent transaction-related, service-related, legal or administrative communication connected with an existing business relationship.
Protecting Information
Stronghold Packaging uses reasonable administrative, organisational and technical measures intended to protect information against:
· unauthorised access;
· improper use;
· accidental loss;
· unauthorised alteration;
· inappropriate disclosure.
Access to business information may be limited according to business responsibilities and operational requirements.
No electronic communication, website or storage system can be guaranteed to be completely secure.
Your Choices & Requests
You may contact Stronghold Packaging regarding personal information associated with you, including requests relating to:
· access;
· correction;
· updating inaccurate information;
· deletion where applicable;
· communication preferences;
· withdrawal of consent where applicable;
· privacy questions or complaints.
Stronghold Packaging may request reasonable information necessary to verify the requester or identify the relevant records.
Certain information may continue to be retained where necessary for legal, statutory, accounting, contractual, security, fraud-prevention or other permitted purposes.
Data Deletion Requests
To request deletion of personal information held by Stronghold Packaging, submit your request through:
Contact Stronghold Packaging
https://www.strongholdpack.com/contact-us
Use the subject:
Data Deletion Request
Include sufficient information to help identify the relevant records, such as:
· your name;
· company name, where applicable;
· email address;
· phone or WhatsApp number;
· relevant interaction or enquiry;
· description of the deletion request.
Do not provide passwords, OTPs, account-recovery codes or unnecessary financial credentials when making a privacy request.
External Platforms & Services
Stronghold Packaging may use or link to third-party services such as:
· WhatsApp;
· Meta/Facebook;
· email providers;
· website infrastructure;
· cloud systems;
· logistics services;
· payment or banking services;
· other technology providers.
These third-party services operate according to their own respective terms and privacy practices.
Links to Other Websites
The Stronghold Packaging website may contain links to external websites.
A link to another website does not mean Stronghold Packaging controls that website’s privacy practices.
Visitors should review the privacy policy of an external website before providing information through it.
Children’s Privacy
Stronghold Packaging operates primarily as a B2B packaging business.
Our website, commercial services and business communication channels are intended primarily for adults acting in a business, commercial or professional capacity.
If information relating to a child is received unintentionally and is not required for a legitimate purpose, the matter may be reviewed and the information handled appropriately.
Updates to This Policy
Stronghold Packaging may update this Privacy Policy when:
· website functionality changes;
· new communication channels are introduced;
· business processes change;
· brand relationships change;
· technology providers change;
· applicable privacy requirements change.
The latest version will be published at:
https://www.strongholdpack.com/privacy-policy
The revision date displayed on this page will identify the current version.
Privacy & Business Contact
For privacy questions, requests or concerns, contact:
Stronghold Packaging
Proprietor: Utsav Upadhyay
352-353, Vishala Empire
Naroda, Ahmedabad
Gujarat 382330
India
Public / Sales Phone:
+91 91045 49904
Website:
https://www.strongholdpack.com/
Contact Us:
https://www.strongholdpack.com/contact-us
Related Information
Our Brands
https://www.strongholdpack.com/our-brands
Stronghold Tapes
https://www.strongholdpack.com/stronghold-tapes
Endura Straps
https://www.strongholdpack.com/endura-straps
Terms & Conditions
https://www.strongholdpack.com/terms
Contact Us
https://www.strongholdpack.com/contact-us